FAQs

WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?

Since we are working with an overseas fulfillment center please allow 2-5 days for your tracking number to be updated in their system once your shipping confirmation email is received

Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time. 

HOW CAN I TRACK MY ORDER?

After your order is done processing, you can track your order shipping right on our website. Just click Track Order on the menu.

HOW IS THE SIZING ?

Most product items are Asian sizes, which tend to be cut smaller. Please be mindful of the size you order. If you have any questions about how an item fits, just contact us.

HOW LONG DOES SHIPPING TAKE?

We source our inventory from several jewelry designers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 1-2 weeks for shipping and up to 2-3 weeks if the order is international. 

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated. 

 

LOST STOLEN OR UNDELIVERED PACKAGES

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

ORDERS WITH INCORRECT ADDRESS INFORMATION

Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

WHERE DO YOUR PRODUCTS SHIP FROM?

We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. 

WILL THERE BE DUTIES/TAXES ON MY PACKAGE?

Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. 

In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.